Delivery must be made on the specified day provided by us which is Sunday & Wednesday. If there is no one available at the address provided, please outline clear alternative delivery instructions in the delivery notes field when completing the order – we suggest a safe place to leave the parcel, perhaps a neighbor or local shop.

It is the customer’s responsibility to make sure our courier driver can gain access to the premises or the designated safe place to make a successful delivery and we will make every effort to deliver your box as instructed. Once delivered to the specified place of delivery, the risk of the Products will have passed to you. If nobody is available at the delivery address and incorrect delivery instructions/safe place details have been provided, your delivery will be returned to the delivery depot and may be destroyed. There is no re-delivery option once the specific slot has been missed.

Please ensure that the delivery instructions on your account are up to date and are accurate. If your delivery details change, it is your duty to update the courier as soon as possible. Customer satisfaction is our priority and our goal is to deliver on time i.e. delivering at the time we quote. Unfortunately, factors such as weather and traffic conditions occasionally prevent us from achieving this, however, you should be notified in advance and your order will be delivered as soon as reasonably possible when the conditions permit. We cannot accept liability for late delivery arising from conditions like these which are regrettably beyond our control.